Ace of Customer Feedback

[tikistitch]

Hey, those guys actually listen!

Hi Pam,

Thanks for your feedback. We have switched our shipping packaging over
to boxes to better protect the contents. We'll be happy to send a
replacement. Please return the damaged merchandise to:

Returns and Exchanges
Charm City Cakes
2936 Remington Ave
Baltimore, MD 21211

Once received, we will issue a replacement and refund your return
shipping costs.

Charm City Cakes
410.235.9229 | www.charmcitycakes.com

Er, a cake place has a "Returns and Exchanges" department? O_o

So, now besides packing up Pullips to mail to Moscow, we've gotta box up Chef Duff. Ah, wells. But let this be a lesson to you, kidlets: action figure + padded envelope = FAIL.

Comments

[(Anonymous)]

Awh, that's why I love these guys. Even if I'd love them to be closer to where I live, as one indivual company, they have excellent customer service.